Supply Chain Customer Account Manger – 12 month contract Job at PepsiCo – Cork, County Cork

Auto req ID: 258200BR

Job Description

PepsiCo is o the lookout for a Supply Chain Customer Account Manger to join our team in Cork on a specified purpose contract up to 12 months duration.

We are the concentrate team in PepsiCo (PGCS) working across the Beverage, Nutrition and Snacks categories to deliver concentrate for many of PepsiCo’s mega brands including Gatorade, 7Up and Pepsi. We are at the heart of PepsiCo products, sourcing ingredients to manufacture more than 1,200 recipes for our brands. We are a global organisation, situated in 16 locations across 9 countries offering careers in various functions from Manufacturing, Supply Chain, Procurement, Quality, Finance, R&D, HR and IT. We want team members who can collaborate in our fast-paced global organisation and are passionate about creating and delivering much-loved household brands to markets across the world.

The supply chain team are the lynch pin of operations ensuring the careful coordination of concentrate ingredients and recipes. The team works with our global plants, bottlers and Distribution Centres to ensure flawless supply execution for PepsiCo. Would you like to work in a dynamic global environment connected in to 140 markets worldwide? If so we could take your talents to a whole new level.

Role Summary:
This role is calling for an energetic, detail orientated and motivated individual who will manage E2E requirements for some of our key strategic internal customers, from forecast and order receipt to shipping out our back door and everything in between. It is a high visibility role within the organisation which will allow you to liaise and build rapport with multiple key stakeholders, through supporting critical business to business requirements.

Primary Accountabilities:
The purpose of this role is to liaise with a portfolio of customers in the co-ordination of their forecasts, orders (from end to end including shipping documentation and export processes) and product lifecycle activities to deliver customer service to agreed service level agreement metrics.

Provide validated forecast and order requirements to ensure maximum supply chain efficiencies across Purchasing / Supply Planning / Operations (Production & Warehousing) / Finance and Distribution;

Process customer forecasts as per agreed schedule & ensure the forecast and orders are aligned correctly to drive the correct signal in SAP. Ensure there is clarity at all times between the source of data within SAP (ERP system)

Monitor and report on volumes as required within the business

Identify and resolve changes in demand pattern.

Support S&OP process and participate in monthly review with key customers.

Manage customer orders from receipt through shipment and arrival at destination. This includes:

Order review, entry (including Order lead-time adherence, and order alignment with forecast) and acknowledgement

Liaising with internal departments and external third parties to ensure on time delivery – including carriers for freight management

Maintaining timely and accurate freight charges of any non-standard shipment costs

preparation/presentation of shipping documents, including liaison with Chambers of Commerce, Embassies, Banks and other regulatory authorities. Arrangement of courier dispatches where required

Effective and consistent communication with customers on any changes to customer deliverables and complaint management

Co-ordinate product life-cycle activities, executing processes to deliver successful introduction of New Products.

Post launch, work with market to understand the performance of the product and its outlook

Maintain the product portfolio for each customer, reflecting the product’s lifecycle status, relative uniqueness and other key supply chain risk drivers

Work with CRM to facilitate the management of discontinuances process

Identify areas of opportunity which will improve the standard of customer service or identify areas for cost savings to eliminate waste from the business.

Participate in development and implementation of new customer services processes and improvements.

Meet all internal & external compliance responsibilities including GCS, SOX & AIBI.

Adherence to all PepsiCo Health & Safety requirements is a requirement of this role.


Essential Skills:
3rd Level educational qualification in Supply Chain, Business or Related Discipline desirable.

Previous experience in a fast-paced environment, with experience of customer facing activities and communication essential.

Experience of working with SAP or alternate ERP systems

Excellent communication/interpersonal skills, both verbal and written

Analytical, with a proven ability to problem solve and make quick decisions

Be capable of working effectively in a cross functional environment, and with multiple organizations and nationalities

Export Documentation Experience desireable

PepsiCo products are enjoyed by consumers one billion times a day in more than 200 countries and territories around the world. PepsiCo generated approximately $63 billion in net revenue in 2016, driven by a complementary food and beverage portfolio that includes Frito-Lay, Gatorade, Pepsi-Cola, Quaker and Tropicana. PepsiCo’s product portfolio includes a wide range of enjoyable foods and beverages, including 22 brands that generate more than $1 billion each in estimated annual retail sales.

At the heart of PepsiCo is Performance with Purpose – our fundamental belief that the success of our company is inextricably linked to the sustainability of the world around. We believe that continuously improving the products we sell, operating responsibly to protect our planet and empowering people around the world is what enables PepsiCo to run a successful global company that creates long-term value for society and our shareholders. For more information, visit www.pepsico.com.

Relocation Eligible: Not Applicable

Job Type: Temporary

About the Company

Company: PepsiCo –

Company Location:  Cork, County Cork

Estimated Salary:

About PepsiCo -