SCS Coordinator *Evening Shifts* Job at CBI Health – Winnipeg, MB

Do your life’s best work with us!

CBI Health is hiring tech-savvy enthusiastic Scheduling Coordinators! Working out of our Winnipeg office, the Scheduling Coordinator will manage appropriately, staff and client calls to ensure the delivery of safe, competent care. The Scheduling Coordinator is responsible to take the necessary actions for various types of calls, by following the appropriate standard operating procedures that are in place.

Hours: Full-Time – 2:30PM to 10:30PM

Monday – Wednesday – Thursday – Saturday – Sunday


Enters Client records and ensure they are up to date and accurate from time of admittance to discharge.

Responds to Client referrals within specific time frames outlined in specific contracts or by Branch standards.

Effectively meets the needs of each Client by scheduling a primary caregiver and a core group of employees whose qualifications best “match” the Client’s requirements based on criteria contained in the referral i.e. time/day, duties, language, training levels, skill sets and cultural preferences.

Obtains and updates employee availability and provides equitable distribution of work while ensuring adequate coverage at all times.

Adheres to the Employment Standards legislation.

Assigns employees within a geographical area in order to provide cost effective, time efficient service.

Participates in the onboarding of new staff, ensuring understanding of company expectations.

Responds to Client/caregiver/employee inquiries and/or problems immediately, and as appropriate refers to the Senior Manager, Operations for necessary follow-up and action.

Ensures all relevant information is received either in verbal or written format.

Inputs accurate data into Procura or IBEX.

Assists with tracking and validating Client related documentation.

Records communication with Clients, employees, Case Managers and interdisciplinary team in Procura or IBEX. Reports any Client/employee issue that may impact service delivery to Senior Manager, Operations.

Uses technology to facilitate accurate and timely communication i.e. voice mail, email.

Quality Management:
Responds promptly to incident/complaint/compliment, documenting completely and accurately and relays information to Supervisor immediately.

Integrates quality criteria and standards into daily work practice and participates through suggestions, actions, etc. in continuous quality improvements in all aspects of operations.

Assesses Client satisfaction through the use of telephone Service Checks.

Attends the field staff In-service programs scheduled throughout the year.

In conjunction with the Senior Manager, Operations makes recommendations for field staff training.

In conjunction with the Senior Manager, Operations facilitates the community placement of students with appropriate employee preceptors.


Maintains accurate Client/employee records by ensuring changes in schedules are effected immediately.

Reviews late time sheet reports and acts within designated time frames to ensure timely submission of time sheets.

Reviews discrepancies with time sheets, and brings to the attention of the Senior Manager, Operations for further action.

Health and Safety

Is conscious of the hazards in the home environment and acts accordingly in meeting the safety and protection needs of Clients and staff. In keteping with the Occupational Health and Safety Act, the Client Care Co-ordinator will take every reasonable precaution o ensure the workplace is safe

Other duties as assigned.

Minimum Grade 12 education

Keyboarding accuracy and knowledgeable in Windows environment.

Minimum of two (2) years’ scheduling experience preferably in the health care or customer service field.

Behavioural Competencies Required

Remain rational when dealing with others, work within organization requirements, be systematic and factual when dealing with colleagues and handle conflict with logic.

Consider problems as a challenge, collect information relevant to the problem, be disciplined in ascertaining the cause.

Works continuously to improve the quality of the service provided.

Encourage people to communicate effectively and through example to create a participative and involved atmosphere.

Be confident when dealing with negative people.

Remain self-controlled and prepared to listen to what others think and feel.

Work persistently when gathering information and seeking solutions to problems.

Be non-confrontational when handling or involved in conflict situations.

Be consistent in approach, analytical, sensitive, precise, logical, systematic and compliant. Be non-aggressive by nature.

When you join our team as a Scheduling Coordinator, you’ll belong to one of Canada’s leaders in the healthcare industry with 250 locations across the country. As one of the largest healthcare networks in Canada, we’re proud to be named one of Canada’s Best Managed Companies, Platinum Member and Canada’s 10 Most Admired Company Cultures.

Join us at CBI Health – where we work together to make great things happen!

To learn more about CBI, please visit www.cbihealth.ca

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and CBI Policies on Accommodation, a request for accommodation will be accepted as part of our hiring process. Please inform your recruiter if you have any accommodation requests.



About the Company

Company: CBI Health –

Company Location:  Winnipeg, MB

Estimated Salary:

About CBI Health -