Receptionist Job at Norfolk & Suffolk Foundation Trust – Norwich

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care – seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to equality, diversity and inclusion and want to reflect the diversity of our local communities within our teams. We welcome applications from all talented individuals with the relevant qualifications, skills, knowledge and experience.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us!

We will consider flexible working arrangements for our roles, please indicate in your application if this is something you require


Please read the job description/person specification carefully and ensure your application reflects the knowledge, skills and experience needed.


It is important that you complete a formal application form as CV’s alone will not be accepted.

TWITTER – The Trust now has it’s own Twitter account for recruitment. Follow us on @NSFTjobs

PLEASE NOTE: If you use a hotmail, msn or yahoo e-mail account, you will need to check your “junk” mail regularly as these email providers will divert any communication from this Trust/NHS JOBS straight into your ” junk” inbox.

Job overview

We are currently seeking a full-time Receptionist within our busy Reception Hub based in Justin Gardner House at Hellesdon Hospital. The Unit comprises of a PICU (Psychiatric Intensive Care Unit) 10 bedded mixed gender ward and a Blended MSU/LSU Secure Service, which is 16 beds, with Women only.

The position is substantive, 37.5 hours per week, in the Reception area of the Unit, with working hours between 06:45hrs and 21:15hrs, 7 days a week.

Main duties of the job

You will be the first point of contact within the Unit and will be expected to demonstrate effective team work skills. The role will include call handling, greeting visitors, scanning documents and other administrative office duties including reception work.

You are also required to complete day to day operational tasks such as alarm testing, issuing badges, logging maintenance work.

You will be required to demonstrate exceptional interpersonal and customer service skills. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be desirable. Knowledge of the Trust system Lorenzo would be an advantage.

Working for our organisation

Benefits are:

NHS pension

comprehensive list of training programmes

starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays)

NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Interviews are to be confirmed, candidates may only be given a minimum of 3 days’ notice, please note this date is provisional and may be subject to change. You will be contacted via email and invited to book a time. During COVID19 restrictions interviews will take place via Microsoft Teams.

Please visit our Facebook and Twitter page @NSFTjob

Detailed job description and main responsibilities

Please see the attached job description which gives an in-depth insight into what this role entails.

Person specification


Essential criteria

NVQ 2 Customer Service or Equivalent qualification or experience

Desirable criteria

Previous experience of similar role


Essential criteria

Use of ICT applications / packages

Experience of working in a busy reception / office environment

Desirable criteria

Use of patient record system e.g. Lorenzo


Essential criteria

Effective and articulate communicator

Organised, able to prioritise


Apart from its legal duties in relation to equality and diversity, the Trust recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, religion or belief.

Additionally, people with disabilities that fall under the Two Ticks – Guaranteed Interview Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).


FOR POSTS WITH DIRECT SERVICE USER CONTACT – Please be advised that due to recent changes in the DBS Service, organisations no longer receive copies of DBS Disclosures – these are sent directly to candidates only. Therefore, it will be your responsibility, if successful, to ensure that this is taken to the appointing officer as soon as you receive it.

Alternatively, if you have subscribed to the update service, we will be able to check your status once we have your authority to do so.

The Trust has now introduced a DBS Update Service which is a contractual requirement. You need to subscribe when you have applied for your DBS clearance and there is a time limit to subscribe of 19 days after receipt of your DBS disclosure. Please ensure that this is completed within the set time scale.

This update service is an annual subscription at a cost of £13 to you. This will enable the Trust to have instant online access to your DBS record, with your consent, and so will remove the need for you to have to apply for this repeat check again.

About the Company

Company: Norfolk & Suffolk Foundation Trust –

Company Location:  Norwich

Estimated Salary:

About Norfolk & Suffolk Foundation Trust -