Receptionist Job at Naylor, LLC – Winnipeg, MB
This position is responsible for courteous and effective telephone service, mail distribution and general office support. The receptionist reports to the Director, Scheduling, Contract Management and Administration.
Direct all incoming phone calls to appropriate employees/extensions and departments.
Provides exceptional customer service to internal and external customers in accordance with the Naylor vision statement.
Answer telephone promptly and clearly providing information and answering any questions customers may have.
Open and distribute daily mail and other Couriers.
Receives mailing databases, via email and assigns to outsource vendors. Uploads and downloads mailing databases to and from outside services’ via FTP site. Provides deadlines to outside vendors to keep internal schedules on track.
Ensures Databases are in as per schedule and follows up as required to ensure the schedules are met.
Coordinates status of insert/outsert material and ensures timely receipt based on due dates.
Coordinates returned mail and NCOA lists from the printer for all publications and sends to the associations to have their databases updated.
Coverage for Production Assistant and Production Specialist as required
Distribute incoming faxes and missed pages from the printer to the appropriate person(s).
Coordinates outgoing couriers in the Winnipeg area. Coordinates Canada Post mail, inter-office mail for all branches and send Page proofs, advances (when required) Via FedEx.
Provide clerical/administrative support to Scheduling and other departments as required.
Coordinates ECTW’S that are received, and process as per procedures.
Know the correct pronunciation and spelling of all executive personnel’s names. Know where they can be reached or know who in the office would have this information.
Ensure that business activities are conducted within the Naylor code of conduct and professional manner with the highest degree of quality.
Promote teamwork among the various functions of the office and the company to ensure long-term success of the business.
Become familiar with all staff job titles, departments and extension number
Minimum one year experience on a multiple line switchboard
Proficient in Excel and knowledge of basic formulas.
Positive and professional attitude/good phone skills
Able to work under pressure and to manage multiple tasks
Experience using a variety of office equipment including photocopiers, fax machines, etc.
Good keyboarding skills
Good computer skills including knowledge of Word
Able to communicate effectively
Naylor Association Solutions is an equal opportunity employer and is committed to hiring a diverse workforce.
About the Company
Company: Naylor, LLC –
Company Location: Winnipeg, MB