Rates Officer Job in Parramatta NSW at Parramatta City Council –

Seeking Strong Communicators with a Customer-Focused Mindset

2x Full Time Positions | 35hr Week

The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney’s Central City. The intensity of growth and investment in City of Parramatta means that Council, its partners, and community have a once-in-a-generation opportunity to shape the City’s future and ensure it is culturally, socially, environmentally, and economically sustainable.

About the Role

As the Rates Officer, you will be responsible for delivering exceptional customer service, experiences and outcomes to the community and its residents, and forms part of the critical Rates Team at Council.

On a daily basis you will:
Respond to customer Rate’s enquiries and requests promptly and accurately

Use your strong communication and customer service skills to ensure all customer interactions, experiences and outgoing correspondences are of high quality

Apply a solid understanding of your Ratings experience and knowledge in the NSW Local Government setting, to support key operational activities and processes

Process and maintain accurate reporting for the recovery of Rates

Work to strict deadlines with a customer-focused mindset

Look for business improvement opportunities in the Rating processes

About You

The successful candidate should have at least three years of Local Government experience and can demonstrate abilities and skills acquired in the Rates area.

You will have:
High School Certificate or equivalent Business Level Qualifications

Relevant experience in a Local Government rates and revenue environment

Experience in using Infor-Pathway software

What’s on Offer

We are offering an attractive remuneration package starting from $82,023 to $90,329 (Inclusive of Superannuation)

In addition City of Parramatta also offer excellent employee benefits which include:

A range of flexible work arrangements including hybrid WFH arrangements

14 weeks paid parental leave

Access to Long Service Leave after 5 years

Central Parramatta location (Public transport at our door, discounted parking)

Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)

Learning and Development opportunities

Health and Wellbeing programs (Fitness Passport, Flu Shots)

Want to Know More?

Further information regarding the requirements of this role can be found in the attached Position Description, alternatively for a confidential discussion please contact Todd Cowan on (02) 9806 5154.

How to Apply

Candidates MUST apply online at https://www.cityofparramatta.nsw.gov.au/about-parramatta/careers and answer the position selection criteria. Applications close 9pm, Friday 7th October and will not be accepted through any other medium.

The successful candidate is required to be vaccinated (at least 2 doses of a TGA approved COVID-19 vaccine) in accordance with Councils vaccination policy. Candidates may submit a medical contraindication for Council’s consideration.

This position requires the preferred candidate to undergo a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection.

The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.

We are committed to reflecting the diverse community we serve and creating an inclusive and flexible workplace. We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQI+, transgender and gender diverse people, people with disability, people from culturally and linguistically diverse backgrounds, and veterans.

If you require any adjustments or accessibility support during our recruitment, selection and/or assessment process, please advise us here at [email protected] .

City of Parramatta Council acknowledges the Traditional Owners of the land and waters of Parramatta, the Dharug peoples. We also acknowledge the present Aboriginal and Torres Strait Islander people, who now reside within this area.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.

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About the Company

Company: Parramatta City Council –

Company Location:  Parramatta NSW

Estimated Salary:

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