General Operations Assistant Job at RJPersonnel – Durban, KwaZulu-Natal


Key Performance Areas:Administration functions:
Deal effectively with customer queries and complaints

Communicate personally and telephonically with a diverse group of shoppers and clients

Provide feedback to Centre Management with regards to suggestions, complaints and compliments in order to provide a better shopping environment

Control the sales of gift vouchers

Handle cash daily

Assist with promotional activities such as competitions and shopper incentive programs

Control situations in the event of theft, lost children or parents etc. This involves making public announcements, notifying security etc.

Ensure effective communication in a crisis situation

Handle irate customers and tenants

Provide relief for switchboard and reception

Oversee the general operations of the Centre on weekends, i.e. efficient security, parking, escalators, lifts and air cons

Customer Relations:
Attend to customer and tenant general queries and complaints effectively and in line with standards

Minimum Requirements:

Knowledge of basic Department structure and work and information flow

Ability to work in a team

Have excellent telephone etiquette

Ability to use initiative when dealing with problems

Must be friendly, presentable, reliable, trustworthy and patient

Customer orientated

Excellent communication skills

Must be computer literate

2 years general office experience

Performance Measures:
Customer Care duties

Positive feedback from shoppers

Gift card sales and administration

Financial recon for gift cards

Customer experience

Analysis and problem solving

Attention to detail

Customer Service Orientation

Interpersonal Sensitivity

Conflict Management

Compassion and Empathy

Oral Communication

Written Communication

About the Company

Company: RJPersonnel –

Company Location:  Durban, KwaZulu-Natal

Estimated Salary:

About RJPersonnel -