Customer Service Advisor Job at Mole Valley Farmers Limited – Totnes
Mole Energy is a thriving Solar PV and battery storage installation business based in Devon and partnered with Mole Valley Farmers. We work hard to help save the planet! Our core values are rooted in honesty and integrity. Our friendly, hardworking team are focused on driving quality and customer service excellence.
The Customer Service Advisor role:
This is a full-time office-based position which requires pace and energy, you will need to be comfortable with working in a busy environment. This is a great opportunity to become part of a professional, customer focused team.
Processing sales orders for new and existing customers
Interface with customers to ensure sales ordering process is understood and runs smoothly
Liaise with customers on behalf of sales reps where required
Manage the sales admin email inbox
Answer all order telephone calls (route to correct person)
Support ops team
Salesforce – reporting and updating
Ensure the consistent delivery of the highest levels of customer service
Taking ownership of any customer challenge and ensure it is resolved.
Customer focus/customer first attitude essential
Experience of interacting and liaising directly with customers
2 years’ experience of working in an administrative position, sales admin experience is an advantage
Strong attention to detail and organisation skills
Experience of using Microsoft programs such as Word and Excel
Proactive and thinking outside the box approach
Experience of Sales Force would be ideal but not essential
Having the confidence to manage and prioritise workload to meet deadlines
To succeed in this role, you will need to be confident dealing with a wide range of customers and suppliers on the phone. You will require experience with Microsoft Word and Outlook. Our office is in a rural area so you will need your own transport.
We will provide all the necessary training on our phone systems and processes.
Job Type: Full-time, Contract
Salary: £20,000.00-£24,000.00 per year
About the Company
Company: Mole Valley Farmers Limited –
Company Location: Totnes