Customer Care Representatives Job in Australia at Ergon Energy –

Exciting opportunity to join our award winning Call Centre

Rockhampton or Townsville

Permanent full time and Permanent part-time opportunities

Due significant growth across the business and a policy to promote from within where possible, we are on the search for multiple customer service professionals to join us in either our Rockhampton or Townsville Contact Centres on a full time or part time basis.

About Us

Ergon Energy Retail, as part of Energy Queensland, is proud to be 100% Queensland. We’re an active part of our regional communities by creating local employment with 100% of our Customer Care Representatives located in Rockhampton and Townsville.

Our Customer Care Representatives provide first class customer service to household and business customers throughout Queensland. In partnership with our customers for over two decades, we’ve helped to raise more than $16 million for the Royal Flying Doctors Service for all Queenslanders.

Watch this short video to see how Ergon Energy Retail is actively involved within communities through the continuous support to the Royal Flying Doctors Service.

We’re passionate about working towards a renewable future and currently we are one of the biggest buyers of renewable energy generated in Queensland, supporting the economy and generating local jobs whilst providing our customers green energy options.

What will you be doing?

Our Customer Care Representatives are responsible for delivering a high level of professional and efficient customer service in response to customer enquiries via the telephone and emails. As first point of contact your responsibilities will include, but are not limited to, providing a great customer experience while resolving a high volume of inbound customer enquiries regarding;

Account enquiries

Move In and Out

Billing & payments

Tariffs & prices

Support programs.

Who are you?

A genuine passion for customers and working within a team;

Provide a high level of customer service through effective and efficient conversations;

A high level of confidence to ask challenging questions to deliver customer outcomes;

Demonstrate a high level of integrity, empathy, and honesty;

A desire and willingness to continually learn in a fast-paced industry;

Strong analytical and problem solving skills;

Intermediate to Advance computer skills that are transferrable to the role;

The drive to work within a busy environment to achieve customer service targets;

The proven ability to work as part of a collaborative and high performing team environment;

A genuine commitment to learning, receiving feedback and coaching.

What we are offering you:
Attractive remuneration and Superannuation;

Comprehensive training, with ongoing coaching and support;

A supportive, positive, and fast paced work environment focused on providing a high level of customer service;

Modern, open plan Call Centres;

Flexible Work Arrangements;

Regional Queensland based roles;

Access to ongoing training and career development opportunities;

Access to free Employee Assistance Program (EAP);

Domestic and Family Violence Support;

Workplace giving program;

Paid volunteer leave;

Discounted gym memberships via Fitness Passport;

Corporate Health Insurance discounts;

Skin Check reimbursement;

Discounted Corporate Airline Lounge membership;

Salary Sacrifice options;

Discounted Microsoft Office 365 Home Use Program

Fun team theme days and activities.

The Positions

Permanent full time and Permanent part time opportunities are available for suitably qualified candidates available to work on a varying roster between the hours of 7:50am – 5:15pm Monday to Friday in a modern, open plan contact centre in either Rockhampton or Townsville.

Permanent full-time 36.25 hours per week (9-day fortnight).

Permanent part time shifts 25 – 32 hours per week.

Remuneration ranges from $66,490 – $81,410 per annum + superannuation. The level of payment will be subject to an assessment of the successful applicant’s knowledge, skills and competencies that are required in this position. Conditions of employment are in accordance with the Energy Queensland Retail Union Collective Agreement 2020. Your salary will be reviewed as you demonstrate competency in the role. (NB: THESE AMOUNTS ARE THE ANNUAL AMOUNTS AND IF YOU ARE A PART-TIME EMPLOYEE THESE AMMOUNT WILL ACCRUE AND BE PAID ON A PRO-RATA BASIS).

As part of the recruitment process candidates will be required to be available for the commencement date shown below. Training will be per location and you will need to be available for 5 weeks of full-time paid training prior to commencing as a Customer Care Representative.

Training will commence: Monday 9th of January 2023.

For more information on Ergon Energy Retail click here.

How to apply

To be considered for this exciting opportunity, please submit your application by clicking the Begin button. As part of the application process you will be required to attach a current resume and include the names and contact numbers of two business referees.

Please note: If you do not complete the online application your application will not progress through the recruitment process.

For further information and enquiries phone 07 3664 5440.

Applications close: 11pm (AEST), Sunday 20th November 2022.

Energy Queensland values the differences individuals contribute to our workforce and encourages a diverse range of applicants to apply.

Click here to view more information on diversity and inclusion at Energy Queensland.

Click here to view position description.

Click here to read more about the Customer Care representative roles

About the Company

Company: Ergon Energy –

Company Location:  Australia

Estimated Salary:

Upload your CV/resume or any other relevant file. Max. file size: 80 MB.

About Ergon Energy -