Overview

Application Specialist Job at Sotina Recruitment – Western Cape

Application Specialist IT

To plan, manage and support Digital IT projects and perform all support activities within the specified delivery team.

Key job objectives include
To plan and manage all activities within the area of technology and within his/her responsibility
To ensure timely and effective communication with the project team, the project stakeholders and the business support users
To effectively manage the day-to-day IT operations within the specified area
To efficiently manage vendor relationships and deliverables within the specified IT environment

1. To plan and manage all activities within the area of technology and within his/her responsibility:
Manage re-active tasks
Planning, managing and controlling tactical projects within the specified environment
Managing Third-Party software releases
Software configuration
Manage project dependencies, team and stakeholder relationships as it relates to the project
Co-ordinate and integrate activities across multiple functional lines
Provide back-up to relevant managers

2. To ensure timely and effective communication with the delivery team, stakeholders and the business support users:
Manage user expectations through regular communication with the user group
Liaise with other managers within the business

3. To effectively manage the day-to-day IT operations within the specified area:
Monitoring and following up of all open service desk calls
Identify and resolve any support call trends
Handle any relevant support issues
User Support in the specified area
2nd Level Support for the specified area; support for 1st level support on the service desk
Train 1st level support

4. To efficiently manage vendor relationships and deliverables within the specified IT environment:
Manage software bug list with vendors
Vendor call management
Manage SLA with vendors
Schedule change requests with vendor

Qualifications
IT-related Diploma
IT-related Degree (desirable)

Experience
5 years’ experience within IT Application specialist position (essential)
2 year’s experience in a Retail industry (desirable)
3 – 5 years of Digital experience (essential)

Knowledge and Skills
2 years broadly skilled in information and communication technology (essential)
2 years Knowledge of all stages of Digital systems development from specification to implementation (essential)
Exposure to vendor management (desirable)
Exposure to Project Management (desirable)
Change management (essential)
Working with a software development team (essential)

Applicant Feedback Policy
Sotina Recruitment endeavors to provide feedback to all candidates whenever possible.
However, if you do not hear from one of our Recruiters within 30 days, please accept that your application was unsuccessful

Job Types: Full-time, Permanent

Salary: R9,000.00 – R18,000.00 per month

Work Remotely:

  • Temporarily due to COVID-19

About the Company

Company: Sotina Recruitment –

Company Location:  Western Cape

Estimated Salary:

About Sotina Recruitment -