Application Specialist HHS/POC Job at Siemens Healthcare Proprietary Limited – Pinetown, KwaZulu-Natal
We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Applications Specialist based in Pinetown – KZN.
Our global team: Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.
Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.
We are looking for a professional for the delivery of Application Training and support for sales, installation and service in the Point Of Care/HHS discipline within the diagnostic laboratory environment.
Your tasks and responsibilities include but are not limited to:
Delivery of Application Training and Application Support for Sales, Installation, and Service is the primary role responsibility to ensure customer satisfaction.
Working with the Customer Care Center, taking the ownership of customer applications and systems events, to plan and finish actions that will result in the most effective resolution of customer events in a timely, efficiently, and productive manner.
Responsible for the customer satisfaction at assigned systems, demonstrating proactive attitude and actions to optimize their performance and image. Develop and maintain relationships with customers.
Install and configure systems, working with Customer Service Engineers and Sales to train customers, all with highest quality standards and meeting timelines.
Update system software in accordance with deadlines set by the company. Inform customers of the advantages to be gained by the update and organizing training if necessary.
Contribute to creating a motivated, positive, and communicative atmosphere, with tight teamwork with all other colleagues and departments. Communicate commercial information and opportunities closely with Sales.
In major cases, act as a Sales Representative and provide product demonstrations, to support the achievements of the annual sales plan.
Develop the Siemens Healthineers brand image, projecting an image of professional and competence at all times.
Discussing with customers action taken to resolve events and explaining any further actions that may be required.
Using good judgement to decide when to investigate the escalation process in order to resolve a customer event.
Work within deadlines to prepare information for management and colleagues when requested.
Informing service management or team leader of situations where customer satisfaction is compromised or contractual obligations are unlikely to be met.
Responsible for the complete and correct use of the complaint handling software defined by the company and strict compliance to quality procedures and work instructions.
Contribute to achieving the Mission, Values, and Vision of the company. Maintain at all times strict compliance to ethical principles and Health, Safety, and Quality norms of the company.
Your qualifications and experience:
Medical technologist diploma or equivalent
± 3 years experience working in the diagnostic medical laboratory environment
Knowledge of quality control and troubleshooting of quality control results
Must be willing to travel and work after hours
Extensive knowledge of excel
Knowledge in the field of diagnostic systems, reagents, PC systems, operating systems, network engineering, interface engineering, basic medical knowledge.
Sound knowledge of the medical analysis laboratory and the range of equipment.
A thorough knowledge of company procedures, policies, mission, vision and values.
Dependability, capacity for teamwork, capability to come to decisions, organizational skills, self-reliance and motivation, and good interpersonal skills.
Good communication skills both verbal and written, with the ability to deal with customers and staff all levels.
Ability to sell, good teaching skills, good team worker.
Fluency in English: written and spoken.
Must be a South African National, preferably from a designated diversity group
Organization: Siemens Healthineers
Company: Siemens Healthcare Proprietary Limited
Experience Level: Experienced Professional
Job Type: Full-time
About the Company
Company: Siemens Healthcare Proprietary Limited –
Company Location: Pinetown, KwaZulu-Natal